ITIL V3 Foundation school training courses in Durham, NC (public, in-house or online)

This course introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam
Who should attend:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
At completion:
After attending this workshop, attendees will understand how ITIL processes ca...

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Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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ITIL® V3 Foundation for Service Management
(Two weekend Online Live Instructor Course)

Overview
ITIL® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Course Objective
Thi...

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ILX ITIL V3 Foundation e-learning is a high quality training solution, approved and accredited by the APM Group.

You won’t have to pay for travel and accommodation as this course allows you to train anywhere, anytime and you won’t have to take time off work. All you need is access to the Internet and you can study when and where it suits you!

The e-learning is broken into bite-size lessons and combines leading edge multi-media and interactive exercises for optimum enjoy...

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The accredited ITIL version 3 training course is an update to the best practice guidance of the IT Infrastructure Library. Known as ITIL v3, the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value. All of the core processes and concepts from ITIL v2 remain in ITIL v3 with updates to address emerging trends. New processes are in response to requests from the practitioner community. All processes have been grouped into the ap...

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