ITIL school training courses in Durham, NC (public, in-house or online)

This course introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam
Who should attend:
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
At completion:
After attending this workshop, attendees will understand how ITIL processes ca...

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Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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This ITIL Service Lifecycle course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the stu...

Full archival course description>>

Upon completion of this course and examination, the learner will gain competencies in:
�Understanding Service Management as a Practice and Service Operation principles, purpose and objective
�Understanding how all Service Operation processes interact with other Service Lifecycle processes
�The subprocesses, activities, methods and functions used in each of the Service Operation processes
�The roles and responsibilities within Service Operation and the activities and functions...

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Upon completion of this course and examination, the participant will gain competencies in:
•Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
•Understanding how all Service Strategy processes interact with other Service Lifecycle processes
•The activities, methods and functions used in each of the Service Strategy processes
•The roles and responsibilities within Service Strategy and the activities and functions to achieve operation...

Full archival course description>>