Customer Service school training courses in Durham, NC (public, in-house or online)

When a customer is dissatisfied, is it a problem or an opportunity? A lot depends on how the complaint and the customer are treated. This course is a study of quality issues relating to customer satisfaction and long-term customer support. Learn about quality through the eyes of the customer in this interactive course. Learn to clarify customer expectations and resolve customer dissatisfaction. This class helps make those rave reviews come true. Required prerequisites: Must have access to a comp...

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Customer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and guide these representatives and even create and implement training programs for them. They act like mentors or teachers to the customer care representatives. They are usually employed in banks, call centers, hotels, motels, restaurants, hospitals, retail and wholesale stores and o...

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Customer service plays an important role in almost all aspects of business. Good customer service is essential in order to increase sales (products or services) and compete in a market. This course gives you a basic knowledge of customer service, how customer service representatives can enhance the quality of customer service, vital points to remember when dealing with healthcare facility customers, and how service reps can achieve a reputation of good customer service.

Our trainers are industry and product experts that have mastered the use of each product in the field and enjoy teaching others how extract the maximum benefit from OEM product use at each students organization, big or small. Students learn from Industry experts with hands on product experience in multiple hardware and software environments and will benefit in the following ways.

Benefits of AMS Trainers
•The industries highest quality Computer Product Trainers for more than 4,000+ pro...

Full archival course description>>

Our trainers are industry and product experts that have mastered the use of each product in the field and enjoy teaching others how extract the maximum benefit from OEM product use at each students organization, big or small. Students learn from Industry experts with hands on product experience in multiple hardware and software environments and will benefit in the following ways.

Benefits of AMS Trainers
•The industries highest quality Computer Product Trainers for more than 4,000+ pro...

Full archival course description>>