Service Management school training courses in Detroit, MI (public, in-house or online)

The Automotive Service Industry is a growing enterprise with many variations on the service business
theme. These businesses require management personnel who possess both strong automotive service
knowledge and strong business management skills. Skills and knowledge necessary for success include
effective communication with customers, co-workers, and service technicians coupled with a strong
understanding of the technologies used in modern automobiles.

Graduates may find e...

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Broadband Service Management is a comprehensive course for those interested in deploying and operating broadband networks from a technical and managerial aspect. A broadband network’s success is based on its ability to deliver a desired service with a specific service requirement referred to as a Service Level Agreement (SLA). Service Level Agreements, whether it is with an operator, infrastructure vendor, Third Party Vendor (3PV) or customer all have specific Key Performance Indicators (KPI) as...

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The United States, and indeed the global economy, has moved from a goods producing economy to a services producing economy. A services driven world requires differences in how to design, develop, deliver and manage. Almost all the expected growth in jobs and increases in the Gross National Product (GNP) will come within the services industries.

The Howe School of Technology Management in collaboration with the School of Systems and Enterprise have created a unique Service Management pro...

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This is a graduate certificate with a focus on Service Management from a strategic perspective. This certificate addresses Service Management within the framework of the emerging science �Service Science. Key areas that are covered are: strategic issues in managing and designing services; globalization of services; processes at a strategic level; innovation; and strategy.

This is a graduate certificate with a focus on Service Management from an operational perspective. This certificate addresses Service Management within the framework of the emerging science �Service Science. Key areas that are covered are: Customer Relationship Management; Marketing; service transition, service operation and continual service improvement from an ITIL perspective; quality and integrity of services including measurements; globalization; supply chain management; and business proce...

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