ITIL school training courses in Des Moines, IA (public, in-house or online)

In this course students will test, and validate knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication

Objective :
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Strategy Principles - Defining Services and Market Spaces - Conducting Strategic Assessments - Financial Management - Service Portfoli...

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In this course students will test, and validate knowledge on industry practices in service management and strategy as documented in the ITIL Service Operation publication.

Objective :
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Introduction to Service Operation - Service Operation Principles - Service Operation Processes - Common Service Operation Activities - Organ...

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In this course students will test, and validate knowledge on industry practices in service management and strategy as documented in the ITIL Service Design publication.

Objective :
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Management and control of all Service Design activities - Management and application of Service Design concepts, inputs, outputs, and activitie...

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In this course students will test, and validate knowledge on industry practices in service management and strategy as documented in the ITIL Service Lifecycle core publications.

Objective :
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Management as a Practice - Processes across the Service Lifecylce pertaining to the capability of Release, Control, and Valida...

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In this course students will test, and validate knowledge on industry practices in service management and strategy as documented in the ITIL Service Lifecycle core publications.

Objective :
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Management as a Practice - Process across the Service Lifecycle pertaining to the practice elements within Planning, Protectio...

Full archival course description>>