ITIL V3 Foundation school training courses in Denver, CO (public, in-house or online)

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes.

PMI Continuing Certific...

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This course, based on the ITIL best practice service lifecycle approach, provides a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.


Outline :
Lesson 1: Service Lifecycle


Lesson 2: Service Strategy


Lesson 3: Service Design


Lesson 4: Service Transition


Lesson 5: Service Operation


Lesson 6: Continual Service Improvement
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Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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ITIL® V3 Foundation for Service Management
(Two weekend Online Live Instructor Course)

Overview
ITIL® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Course Objective
Thi...

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ILX ITIL V3 Foundation e-learning is a high quality training solution, approved and accredited by the APM Group.

You won’t have to pay for travel and accommodation as this course allows you to train anywhere, anytime and you won’t have to take time off work. All you need is access to the Internet and you can study when and where it suits you!

The e-learning is broken into bite-size lessons and combines leading edge multi-media and interactive exercises for optimum enjoy...

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