Quality Management school training courses in Dallas, TX (public, in-house or online)

Your project may be the most effectively planned and managed, but if it doesn¡¯t deliver a high-quality product that meets the needs of the customer, you haven¡¯t succeeded.

Learn and apply project quality management best practices as you and your classmates build Thrill Town™¡ªthe World’s Greatest Amusement Park. And you will leave with a PMOK-complaint methodology for applying quality management to your own projects.

How You Will Benefit

Measure and demonstrate th...

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Management and new hires within any organization using continuous improvement and corrective-action.

Are you prepared to be a part of continuous improvement (CI) in your organization? All CI programs, many standards, and accreditation bodies require a corrective action/improvement process. This one-day program focuses on the concepts, quality tools, and processes you need to succeed! Topics include teamwork, consensus-building, on-the-job application, and fact-based, problem solving proce...

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The Skills for Success for the Management Representative course is an intensive, three-day program that provides new Management Representatives with the tools they need to succeed. It is also an excellent opportunity for seasoned Management Representatives to sharpen their existing skills. Those tasked with helping their organizations achieve their initial certification will also find the course extremely valuable.

Learning Objectives
Management representative roles and responsibilitie...

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This is part of ASQ’s series on Service Quality Measurement. The series includes modules on planning for measuring service quality, efficiently and effectively measuring service quality, analyzing service quality data and writing surveys to collect Service Quality data. You made the effort to collect data from your customers, now what? Turn your customer data into action items. Capitalize on your strengths. Eliminate your weaknesses. Analyzing begins with understanding the tools you will ne...

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The Service Quality Measurement training is a road map to help you achieve your organization’s service goals. In this course you analyze your own organization’s service so you receive the practical tools you need and a plan for implementation.

Learn how to develop a service quality measurement system for your organization and have a road map specific to your organization upon completion of the course. You’ll go through the entire process from assessing your current state to measuring, ana...

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