ITIL V3 Foundation school training courses in Dallas, TX (public, in-house or online)

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes.

PMI Continuing Certific...

Full archival course description>>

You Will Learn How To

Prepare for and take the ITIL v3 Foundation Bridge Certification Exam
Evaluate ITIL v3 content and identify the benefits of ITIL v3 implementation
Identify the primary differences between ITIL v2 and ITIL v3
Explain the business objectives for each phase of the ITIL v3 Service Lifecycle
Assess the main principles and models of ITIL v3 Service Management
Recognize how the ITIL v3 processes contribute to the Service Lifecycle

Course Benefits...

Full archival course description>>

In this course, students will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle.

Objective :
Upon successful completion of this course, students will be able to: - Describe the history and basic concepts of ITIL. - Describe the Continual Service Improvement phase of the IT Service Lifecycle. - Describe the Service Operation phase of the IT Service Lifecycle. - Describe the various functions of the Service Operation Lifecyc...

Full archival course description>>

Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

Full archival course description>>

ITIL® V3 Foundation for Service Management
(Two weekend Online Live Instructor Course)

Overview
ITIL® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Course Objective
Thi...

Full archival course description>>