Communication school training courses in Dallas, TX (public, in-house or online)

You Will Learn How To

Facilitate goal-oriented results through planning, collaboration and consensus
Maintain facilitative focus by adopting the right frame of mind
Create a targeted agenda to make meetings productive
Start up, manage and close effective meetings
Resolve disagreement using a range of consensus-building techniques
Develop and implement a facilitative action plan

Course Benefits

Meetings and business discussions are a vital part of an orga...

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You Will Learn How To

Demonstrate and model assertive behavior for win-win outcomes
Gain self-awareness of your attitudes, behavior patterns and habits
Develop a positive, proactive response to difficult behaviors in others
Exhibit confidence in your ability to address challenging situations
Enhance your skill set using proven tools, tactics and techniques
Generate the results you want when dealing with others

Course Benefits

Professionals at all levels ...

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You Will Learn How To

Provide exceptional customer service that achieves results and gets noticed
Adopt the skills and techniques that routinely deliver positive customer experiences
Maximize the value of your customer interactions
Deal effectively with difficult customers and turn complaints into opportunities
Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
Demonstrate a positive, confident and professional approa...

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You Will Learn How To

Effectively handle conflict using a powerful conflict resolution method
Anticipate the causes of conflict and respond proactively
Manage strong emotions in a conflict situation
Deal with conflict at all levels
Create productive outcomes and reach a final agreement
Embrace constructive conflict as an opportunity for team and organizational growth

Course Benefits

Workplace conflict has an impact on more than the individual—it creates ...

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You Will Learn How To

Apply influence strategies to gain commitment from others and foster collaboration
Define desired outcomes for win-win results
Dynamically adjust your approach to others to gain buy-in
Achieve goals by enhancing trust and cooperation
Deal effectively with challenging behaviors to overcome resistance and inertia in others
Use knowledge and competence rather than position and status to influence others

Course Benefits

Professionals ar...

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