Lean Office school training courses in Columbus, OH (public, in-house or online)

Lean Office is focusing people’s efforts toward creating value for the customer and eliminating waste. Office efficiency is improved by eliminating idle time created by paperwork and bureaucracy. The goal is improved customer service. By eliminating waste that is not valued by the customer we are better able to provide exactly what the customer wants, when the customer wants it, and in the way that delights the customer. Office waste can be boiled down to two areas wasted activities and was...

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These days more and more organizations strive to become a Lean Enterprise �to apply the common-sense business practices embodied by Lean Thinking to all areas of a business. There are many well-documented successes in manufacturing applications. However when it comes to identifying value, waste, and flow in service organizations or administrative processes within manufacturing companies, many organizations struggle with applying lean principles and tools to their non-production order-to-cash pr...

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This gemba walk is part of a 3-day reflection and learning session for the alumni of LEI’s Transformational Leadership Program and it is also open to those people attending LEI’s public workshops in Jacksonville, FL. The group will conduct a 4-hour facilitated gemba walk at the Bahri Dental Group facility in Jacksonville to see how this healthcare organization is applying lean thinking to its operations. A Q&A session with Dr. Sami Bahri, the author of LEI’s book Follow the Learner wil...

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Learn how to use the basic concepts of Lean Thinking in an office environment! Using an office simulation and examples, participants learn to identify wastes in office activities such as:

•Long customer response times
•Queued work
•Too many hand-offs
•Poor communication processes
The class emphasizes activities unique to Knowledge Workers. Various tools to achieve lean practices in the office are introduced and strategies to promote sustainable implementation of the Lean Off...

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Upon completion of the Lean Office course, the participant has learned:

The Lean definition of value in the office
Identification of waste in the office
Lean improvement methods such as 5s
Enabling continuous flow in the office
Resource leveling and work balancing
Workplace organization in the office
Identification, mapping, and analysis of value streams
Office and organizational structure
Lean metrics to monitor office performance
Visual Management in...

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