CRM school training courses in Columbus, OH (public, in-house or online)

This one day course explores the Microsoft CRM application from
a user’s perspective. Application functionality covered in the
course includes Core CRM Navigation, User Interface, Outlook
Client, and the Marketing Automation module. This course teaches
the processes and functionality used by marketing managers and
marketing representatives.
By actively participating in this class, you
should learn:
Basic and advanced navigation and record maintenance
Microsoft Dyn...

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This one day course explores the Microsoft CRM application from
a user’s perspective. Application functionality covered in the
course includes Core CRM Navigation, User Interface, Outlook
Client, and the Sales Management module. This course teaches the
processes and functionality used by sales managers and sales
representatives.
By actively participating in this class, you
should learn:
Basic and advanced navigation and record maintenance
Microsoft Dynamics CRM Cl...

Full archival course description>>

This two-hour seminar will assist you in developing your marketing strategy. You will learn how to determine and define your market niche, and how to develop a marketing plan.

In this course, students learn to use advanced features of Oracle CRM On Demand Answers to support custom business reporting needs. These include learning how to: apply advanced formatting and layouts; create and apply multiple filters for rolling date analyses and negative reporting; use advanced formulas and calculated columns; build comparative reports using prompts; create custom dashboards; and, track usage and performance. These skills enable advanced users to build easy-to-use reports and...

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The course examines the fundamental concepts of Oracle CRM On Demand administrative functionality. It defines the role of the company administrator and includes instruction on administrator tasks and duties. Through a series of hands-on lab exercises, participants learn how to set up, customize, and administer Oracle CRM On Demand for a company.

Practical application of the skills taught in the class is reinforced by hands-on exercises built on real-life implementation scenarios. Starting...

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