ITIL school training courses in Columbia, SC (public, in-house or online)

In this course, students will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle.

Objective :
Upon successful completion of this course, students will be able to: - Describe the history and basic concepts of ITIL. - Describe the Continual Service Improvement phase of the IT Service Lifecycle. - Describe the Service Operation phase of the IT Service Lifecycle. - Describe the various functions of the Service Operation Lifecyc...

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This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the customer interactions and financial processes in an organization through interactive classroom training.

Course Description
This module focuses on the implementation and management of the processes and functions involved in defining customer requirements, turning those into Service Specification sheets, devel...

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This course leads to ITIL Service Managers certificate from EXIN. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues �both process oriented and organizational issues. T...

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This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. This module focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, based on an effective Configuration ...

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This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the SIP processes in an organization through interactive classroom training. This course focuses on the implementation and management of the processes and functions involved in managing exceptions in normal infrastructure control and service delivery. These include being able to organize an effective Service Desk, alo...

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