Optimizing school training courses in Colorado Springs, CO (public, in-house or online)

In an economy where you are expected to maintain services levels without adding additional agents or supervisors, ICMI’s Optimizing Your Contact Center Resources two-part virtual classroom course will teach you the contact center-specific workforce management strategies you need to make the most of what you have.

You’ll start with taking a look at your recruitment and training practices to find ways to minimize the costs of finding, interviewing, and acquiring staff. Through a few simple ...

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In this course, you will optimize and use the Cisco Intelligent Information Network (IIN) model and the Cisco Service-Oriented Network Architecture (SONA) as architectural frameworks for converged networks. You will apply the concepts and implementation methods for quality of service (QoS). Further, you will outline the elements of Cisco Wireless LAN (WLAN) network and examine the Cisco Integrated Services Routers (ISRs).

Objectives:
In this course, you will describe Cisco VoIP impleme...

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This course is intended for current professional database developers who have three or more years of on-the-job experience developing SQL Server database solutions in an enterprise environment

This course is intended for current professional database administrators who have three or more years of on-the-job experience administering SQL Server database solutions in an enterprise environment.

These days more and more organizations strive to become a Lean Enterprise �to apply the common-sense business practices embodied by Lean Thinking to all areas of a business. There are many well-documented successes in manufacturing applications. However when it comes to identifying value, waste, and flow in service organizations or administrative processes within manufacturing companies, many organizations struggle with applying lean principles and tools to their non-production order-to-cash pr...

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