Call Center school training courses in Colorado Springs, CO (public, in-house or online)

This Managing a Call Center training course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers’ typical responsibilities, and determine the necessary technologies needed to best serve the company’s customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that...

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Get the best professional development in telework. Then boost productivity and your organization’s bottom line.

For those supervising teleworkers, telecommuters, prospective telecommuters, decision makers, trainers, HR professionals, and anyone interested in telework.

An online certificate program from the Learning Resources Network (LERN), a leading provider of professional development and pioneer in telework.

Take the two online courses, pass a 50 question test, and the...

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Limited resources do not have to mean limited results. When you learn what is important to measure, gather accurate data and use your metrics to tailor your coaching techniques, you will achieve greater performance—even if yours is a small call center. With ICMI’s Small Contact Centers: Measuring and Improving Performance virtual classroom course, you’ll learn which metrics are important, how to be as accurate as possible when obtaining them and ways you can tailor your training and hiring pract...

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Accurately forecasting workload and then having the right number of skilled people and supporting resources in place to handle it is not easy—especially with the limited resources of a smaller call center. Add managing customer expectations and maintaining caller satisfaction and good small call center management truly becomes an art form. With ICMI’s Small Contact Centers: Forecasting and Scheduling virtual classroom course, you’ll begin your journey to perfecting the art of better small call c...

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In an economy where you are expected to maintain services levels without adding additional agents or supervisors, ICMI’s Optimizing Your Contact Center Resources two-part virtual classroom course will teach you the contact center-specific workforce management strategies you need to make the most of what you have.

You’ll start with taking a look at your recruitment and training practices to find ways to minimize the costs of finding, interviewing, and acquiring staff. Through a few simple ...

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