Team Lead school training courses in Chicago, IL (public, in-house or online)

The customer support team lead serves many important roles in the support center. For help desk customers, the support team leader is a customer advocate. For support center professionals, the team leader is a organizational role model and a source of instruction, motivation, inspiration, guidance, and confidence. And, for the organization, the team leader is management’s agent for communicating and effecting company strategy and initiatives at the team level. For these reasons, a team ...

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This course is intended for technical professionals in charge of creating, developing and leading teams and meetings.

Companies have long recognized that technical and analytical skills alone are not enough to meet business needs or provide lasting competitive advantage. They expect technically oriented professionals to take on more business-oriented tasks, such as leading teams and helping to manage change. This requires that staff and managers with technical know-how, including quality ...

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Learn how to establish a team with the right mix of skills and personalities and create a culture that promotes collaborative work. Covers steps to leading an effective team and includes innovative, easy-to-implement self-evaluation tools.

Objectives:
In this course, you will learn how to lead a team to success.

This course enables adult learners to examine the interpersonal dynamics of teams and team interaction; develop skills for leading teams of empowered members, explore group processes like goal setting and problem solving; learn how teams interact with their organization; and look at managing work design, culture and change.

Topics

�Globalization
�Distance Managing
�Working in a Cross-Cultural Team Business Environment
�Communication Technology: E-mail
�Developing Trust in a Distributed Team
�Successful Global Results
�Video Case Study

Audience

Organizations interested in developing or improving communications and leadership skills for working with global teams will benefit. Maximum benefit will be realized by educating teams. Those who should attend include
pro...

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