Customer Satisfaction school training courses in Chicago, IL (public, in-house or online)

In this detailed 2-day training course, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization’s customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey on the last day of the class.

If you are about to embark upon a customer satisfaction measurement pr...

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The course is designed to provide knowledge of how to measure customer satisfaction and manage a customer satisfaction system. The class not only focuses on how to meet ISO 9001 requirements, but also how to use the system to increase profits and revenues. The course will cover the three tools required by ISO 9001:

1) customer needs assessment,
2) customer satisfaction surveys, and
3) complaint systems.

Discover what "customer satisfaction" really means and writ...

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Anyone in a product or service development endeavor.

In any product or service development endeavor, listening to the Voice of the Customer is critical to how well market needs are met. This course covers the basics of how to gather customer data and the different methodologies needed to analyze customer input. Participants will gain an appreciation of the importance of understanding the customer needs, in the customer’s own words.

This course consists of exercises, quizzes, a...

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Managers and quality professionals who need to assess, develop, or maintain customer satisfaction.

This course is designed to provide an understanding of how to measure customer satisfaction and manage a customer satisfaction system. It also shows how to use the customer satisfaction system to increase profits and revenues. You will discover what "customer satisfaction" really means and be able to write your own customer satisfaction plan. This course will help you ask the right...

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Customer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and guide these representatives and even create and implement training programs for them. They act like mentors or teachers to the customer care representatives. They are usually employed in banks, call centers, hotels, motels, restaurants, hospitals, retail and wholesale stores and o...

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