Call Center Management school training courses in Chicago, IL (public, in-house or online)

This call center managers training course will prepare you to build a solid foundation for successful call center management. In this training seminar you¡¯ll learn breakthrough strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.

The seminar will enable you to:

Create a planning culture
Meet service levels consistently
Forecast the workload with accuracy
Develop accurate schedules
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This Managing a Call Center training course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers’ typical responsibilities, and determine the necessary technologies needed to best serve the company’s customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that...

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Get the best professional development in telework. Then boost productivity and your organization’s bottom line.

For those supervising teleworkers, telecommuters, prospective telecommuters, decision makers, trainers, HR professionals, and anyone interested in telework.

An online certificate program from the Learning Resources Network (LERN), a leading provider of professional development and pioneer in telework.

Take the two online courses, pass a 50 question test, and the...

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In an economy where you are expected to maintain services levels without adding additional agents or supervisors, ICMI’s Optimizing Your Contact Center Resources two-part virtual classroom course will teach you the contact center-specific workforce management strategies you need to make the most of what you have.

You’ll start with taking a look at your recruitment and training practices to find ways to minimize the costs of finding, interviewing, and acquiring staff. Through a few simple ...

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Is your contact center buzzing right along or sleepy and sluggish? Or is it on out-of-control overdrive? With too little stress, boredom sets in. But too much stress causes anxiety and burnout. Through ICMI’s Contact Center Stress Management: Signs, Symptoms & Solutions virtual classroom course, you’ll be able to gauge the energy level of your contact center and head off any stress build-up so you can retain more valuable employees who are more productive.

You’ll first examine the common ...

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