Call Center school training courses in Chicago, IL (public, in-house or online)

This call center training course provides a practical approach to cost management. You will study the relationships between all aspects of the organization’s cost structure. You will understand where the call center’s costs fit in, how to manage your call center’s cost, and techniques for reducing your cost without sacrificing performance.

The training seminar covers:

Finance
Review, in simple terms, all aspects of cost including the balance sheet, fixed versus ...

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This call center management training course focuses on how to prepare information for effective call center reports. Call center managers who prepare, analyze, or apply information need the tools and background to implement a reporting system. The seminar prepares participants so they won’t be overwhelmed with baffling rules, frustrating formulas, and confusing tables that may be useful only in theory. Instead, this course provides practical, real-world tools to use at the right time to ach...

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This hands-on, outbound call center sales training course presents proven practices in the areas of hiring, incentives, sales coaching and retention of top performers and is specifically created for Vice presidents, directors and managers. This is an application-oriented training which will transform the way you approach sales in your outbound call center. Educate yourself on 20 proven sales management strategies practiced by leading call centers. Gain insider knowledge of their secrets!

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By participating in this two day call center training course you will develop awareness, competence and support for improved retention throughout your organization. Agent turnover is a silent killer of call center productivity-yet it’s a solvable problem. Learn new ways to actively engage agents on all levels and build a culture of retention with long-term payoffs.

Attend this one-of-a-kind training course and learn how to:

Identify why your agents join, stay and leave
U...

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This call center leadership training course is specifically designed for those with strategic and leadership responsibilities and offers a forum unparalleled in the industry for developing call center direction and priorities. The seminar presents new perspectives and peer-to-peer discussions on how to lead your call center in the right direction. You¡¯ll collaborate with other executives who have responsibilities to develop strategies to meet new demands and expectations of today’s call cen...

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