Measurement school training courses in Burlington, VT (public, in-house or online)

Measurement Systems Analysis (MSA) is a method to understand the error associated with measurement systems and their impact on making correct decisions. The knowledge gained in this class can be used to setup or audit a MSA program or instrument laboratory. Knowledge gained can be used to improve decision making regarding test or inspection equipment. This is a beginner class that provides basic, easy-to-understand technical information that you need to address ISO/TS 16949, laboratory and quali...

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This is part of ASQ’s series on Service Quality Measurement. The series includes modules on planning for measuring service quality, efficiently and effectively measuring service quality, analyzing service quality data and writing surveys to collect Service Quality data. You made the effort to collect data from your customers, now what? Turn your customer data into action items. Capitalize on your strengths. Eliminate your weaknesses. Analyzing begins with understanding the tools you will ne...

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The Service Quality Measurement training is a road map to help you achieve your organization’s service goals. In this course you analyze your own organization’s service so you receive the practical tools you need and a plan for implementation.

Learn how to develop a service quality measurement system for your organization and have a road map specific to your organization upon completion of the course. You’ll go through the entire process from assessing your current state to measuring, ana...

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Anyone interested in measurement systems and the fundamental analyses used to examine them.

Participants will learn about the various studies that can gage the extent of variation within measurement results, and what the sources of the variation are. Sources of variation can be found by analyzing a measuring device’s bias, linearity, stability, repeatability and reproducibility. You will have 180 days to access this course.

Learning Objectives
Understand concepts in the fun...

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This is part of ASQ’s series on Service Quality Measurement. The series includes modules on planning for measuring service quality, efficiently and effectively measuring service quality, analyzing service quality data and writing surveys to collect Service Quality data. Customer loyalty means everything to your business. You need to make sure your service quality meets and exceeds expectations. Where do you start? Planning begins with assessing your organization’s current state. Once t...

Full archival course description>>