Interpersonal Skills school training courses in Buffalo, NY (public, in-house or online)

Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication

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Course Outline

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Lesson 1: Communication styles and methods

Communication styles
Verbal and nonverbal communication

Lesson 2: First impression and building ...

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While professional (hard) skills are definitely crucial in our individual application areas, interpersonal (soft) skills have universal applicability. These skills apply to every aspect of our lives. These skills are not just gaining ground in popularity, but are also becoming essential, in order to survive the increasingly competitive corporate area.

Discover the tools needed to enhance critical interpersonal skills, and understand the impact of communication and interpersonal style. Employees will understand the importance of positive interaction with problem members. Staff will understand how to apply style and flexibility and how to read nonverbal messages.

Your leadership role means you’re in the people business. Discover ways to understand your interpersonal style and its effect on others, read nonverbal cues, know when to be flexible, and communicate effectively.

Topics include:

� The Impact of Communication

� Communication Style: The Key to Understanding Ourselves and Others

� Influence with Style: Interpreting What You See and Hear

� Flexibility: The Only Characteristic More Important than Style
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This class will focus on those interpersonal skills that are essential in establishing and maintaining mutual satisfying and rewarding professional and personal relationships. This course will identify a number of approaches effective in both resolving and managing conflict.

Participants will learn the importance of understanding their behavioral preferences by taking the DiSC profile evaluation. They will then have the opportunity to relate these insights to the ways in which they might...

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