Operation school training courses in Boston, MA (public, in-house or online)

The operational function lies at the heart of every organization, whether for profit or nonprofit, whether manufacturing or service. All organizations take some inputs and transform them into outputs for consumption by customers. The operational function focuses on this transformation process. It examines how value is added to a product or service. This course covers the design, planning, execution, control, and improvement of operational systems in organizations with a special focus on the stra...

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Operations and logistics management (OLM) is the science and art of ensuring that goods and services are created and delivered effectively and efficiently to customers. OLM skills are critically needed in industries as diverse as health care, retailing, education, banking, consulting, and manufacturing. Topics include strategy and tactics; process selection, design, and analysis; scheduling and sequencing; lean operating systems; quality control; location selection; facility and work design; per...

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Lean/Six Sigma is a set of powerful management tools that promotes process improvement, cost reduction, and significant enhancement of bottom-line profitability. It improves quality, efficiency, and customer satisfaction by eliminating waste and variation. The purpose of this course is to thoroughly examine the theory and application of these methodologies, as well as the practical and tactical applications. Throughout the course we investigate similarities and differences between quality manage...

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You Will Learn How To

Effectively handle conflict using a powerful conflict resolution method
Anticipate the causes of conflict and respond proactively
Manage strong emotions in a conflict situation
Deal with conflict at all levels
Create productive outcomes and reach a final agreement
Embrace constructive conflict as an opportunity for team and organizational growth

Course Benefits

Workplace conflict has an impact on more than the individual—it creates ...

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You Will Learn How To

Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis Exam
Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle
Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions
Evaluate the success of Operational Support and Analysis by applying key metrics

Course Benefits

Successful implementatio...

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