Interpersonal Relations school training courses in Boston, MA (public, in-house or online)

Conflicts, whether we like it or not, are a part of our lives. Conflicts can fall within a continuum ranging from a discussion to a heated exchange of words (or in some cases, fists!) Successfully learning to manage conflicts will help us in every part of our life. In our course, you will learn to identify situations of conflict, understand the cause of the conflict, and learn to use effective strategies to deal with any situation of conflict.

A large part of your work day is about networking and building better relationships, but networking does not always come easy. Learn what networking is, what skills are required and the reasons people network. Find out how to build relationships with your leaders and co-workers to better your common understanding of each other and improve the way you work together.

Living and working with people is what we doike it or not. As predictable as human nature can be at times, it has a way of being equally unpredictable. In the many roles we play during any given day, we must adjust continually to a variety of personalities; ways of doing things; and countless other changes. In addition to dealing with all of this, we are constantly challenged to get through it all despite the increasing number of distractions.

Interpersonal Effectiveness is a course that ...

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How You Will Benefit
Build better rapport and gain the trust of your colleagues
Discover the basic competencies critical to solid work relationships
Develop flexibility in actions, thoughts and feelings to better handle any situation
Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
Influence and motivate others to first-rate performance
Learn how to use direct and indirect messages accurately
Build your self-esteem as yo...

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Your Staff Will Discover How To:
Identify the dynamics of difficult situations and people
Learn how to respond quickly and effectively to defuse emotionally charged situations
Apply effective problem-solving and communication skills to common stressful situations
Choose the right approach to achieve a harmonious working environment
Replace unproductive reactions with effective actions
Forge stronger professional working relationships
Topics Covered:
Understanding the...

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