ITIL Practitioner school training courses in Birmingham, AL (public, in-house or online)

The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organisations to introduce Incident and Problem Management processes, plus set up the Service Desk as an integral part of an overall business-focussed services framework.

Objectives
To provide practical guidance on the design and implementation of end-to-end Incident Management and Problem Management processes and the role and setting up of the Service Desk. As wel...

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The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organizations to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focused Services Framework.

Objectives
To provide students with practical guidance on the design and implementation of an integrated end-to-end Configuration Management, Change Management and Release Management process based on proven indust...

Full archival course description>>