Quality school training courses in Baltimore, MD (public, in-house or online)

You Will Learn How To

Implement and effectively lead Software Quality Assurance (SQA) activities
Improve customer satisfaction through quality and process initiatives
Analyze information through static and dynamic techniques including walkthroughs and inspections
Conduct audits by following a defined process
Control critical components using Configuration Management (CM)
Champion a continuous process improvement program in your organization

Course Benefits
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The Implementing Cisco Quality of Service (QoS) v2.2 is a five-day course that provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms.
Course Objectives

After completing this course the student should be able to:

Identify the components of the Cisco Unity system, descr...

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In the Certified Indoor Air Quality Manager online training you’ll learn how to respectfully, thoroughly, and expeditiously handle indoor air quality complaints. You will also learn how to diagnose, resolve and prevent IAQ problems. We’ll help you establish a comprehensive IAQ plan specific to your buildings.

This Building Analyst course was developed and written in partnership with nationally-recognized building science experts. The online training course is full of scientific facts, int...

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This course was designed as a supplemental study guide for the major content areas of Chapter 8 of A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition. In this course, you will learn how the project management team ensures that a project is completed at the level of quality required by all the stakeholders. From customers to the performing organization, there are many inputs to the process. This course will explain how the project management team can plan for, exec...

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Presents a systems approach to the collaboration of all functions in an organization to attain a customer oriented quality operation and to maintain appropriate process improvement programs. The focus of the course is on the roles of customers, vendors, workers and management in setting and achieving quality and process improvement goals. A special emphasis is given to leadership skills, team dynamics, training and motivating employees and process improvement techniques such as business process ...

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