ITIL v3 Intermediate Qualification:Managing Across the Lifecycle
School: Learning Tree International
Venue: Annapolis, Atlanta, Baltimore, Boston, Chicago, Dallas, Los Angeles, New York, Philadelphia
Tel.: 1-888-843-8733You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
Identify key business and management issues in IT Service Management
Manage the planning and implementation of IT Service Management
Implement Strategic Change Management and Risk Management
Handle organizational challenges and assess services
Course Benefits
The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle foc...
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ITIL v3 Managers Bridge
School: Learning Tree International
Venue: Annapolis, Atlanta, Baltimore, Boston, Chicago, Dallas, Los Angeles, New York, Philadelphia
Tel.: 1-888-843-8733You Will Learn How To
Prepare for and take the ITIL v3 Managers Bridge exam
Define the concept of Service Management as a practice
Identify the Service Lifecycle as the core of ITIL v3
Assess how the Service Management processes contribute to the Service Lifecycle
Explain the objectives, scope, activities and roles for all of the ITIL v3 processes
Recognize how technology enables the Service Lifecycle
Course Benefits
The ITIL v3 Managers Bridge exam prov...
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ITIL v3 Intermediate Qualification:Service Offerings and Agreements
School: Learning Tree International
Venue: Annapolis, Atlanta, Baltimore, Boston, Chicago, Dallas, Los Angeles, New York, Philadelphia
Tel.: 1-888-843-8733You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Service Offerings and Agreements Exam
Outline key activities for the Service Offerings and Agreements processes in the context of the Service Lifecycle
Achieve operational excellence by using the Service Offerings and Agreements processes, activities and functions
Measure the success of Service Offerings and Agreements by applying key metrics
Course Benefits
By implementing ITIL Serv...
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ITIL v3 Intermediate Qualification:Planning, Protection and Optimization
School: Learning Tree International
Venue: Annapolis, Atlanta, Baltimore, Boston, Chicago, Dallas, Los Angeles, New York, Philadelphia
Tel.: 1-888-843-8733You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization Exam
Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions
Measure the success of Planning, Protection and Optimization by applying key metrics
Course Benefits
ITIL Plan...
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ITIL v3 Intermediate Qualification:Release, Control and Validation
School: Learning Tree International
Venue: Annapolis, Atlanta, Baltimore, Boston, Chicago, Dallas, Los Angeles, New York, Philadelphia
Tel.: 1-888-843-8733You Will Learn How To
Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam
Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
Attain operational excellence by using the Release, Control and Validation processes, activities and functions
Evaluate the success of Release, Control and Validation by applying key metrics
Course Benefits
To implement new services in a c...
Full archival course description>>
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