Customer Service school training courses in Baltimore, MD (public, in-house or online)

Develop an understanding of the professional communication skills necessary to succeed in working with customers in any environment. Examine business protocol and etiquette and employ listening techniques to improve quality of service. Topics include greetings, statements, questions and objections, call management, difficult customers and strategies to manage them, balancing company and customer interests

Gain skills needed to handle customer problems and issues. Learn the tools and techniques to address common service issues facing businesses and organizations and how to increase customer satisfaction levels in balance with company needs.

You Will Learn How To

Provide exceptional customer service that achieves results and gets noticed
Adopt the skills and techniques that routinely deliver positive customer experiences
Maximize the value of your customer interactions
Deal effectively with difficult customers and turn complaints into opportunities
Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
Demonstrate a positive, confident and professional approa...

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These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals’ training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your teams make the ...

Full archival course description>>

The course is designed to focus on what customers really want, building customer loyalty, and becoming a service excellence leader. Insights are drawn from various fields, including management, innovation, information technology, and cross-cultural communications. The service profit chain provides a framework for linking employee engagement with customer satisfaction and retention.