Customer Care school training courses in Baltimore, MD (public, in-house or online)

Develop an understanding of the professional communication skills necessary to succeed in working with customers in any environment. Examine business protocol and etiquette and employ listening techniques to improve quality of service. Topics include greetings, statements, questions and objections, call management, difficult customers and strategies to manage them, balancing company and customer interests

Lean Six Sigma Black Belt for Service training teaches and prepares change agents and leaders within an organization to implement the principles, practices, and techniques of Six Sigma in order to achieve breakthrough business improvement results time after time.

Six Sigma methodology is a proven and systematic application focused on achieving significant financial results and increasing customer satisfaction. When properly deployed on carefully selected business projects, this methodolog...

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Anyone in a product or service development endeavor.

In any product or service development endeavor, listening to the Voice of the Customer is critical to how well market needs are met. This course covers the basics of how to gather customer data and the different methodologies needed to analyze customer input. Participants will gain an appreciation of the importance of understanding the customer needs, in the customer’s own words.

This course consists of exercises, quizzes, a...

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Frontline customer service employees who are interested in enhancing their service skills

In this course, the learner will learn about customer service and its relation to the global market, the meaning of "good service", and what the customer expects. In addition, the learner will explore their personal service styles and how to adapt a customer service approach that provides consistently good service.

This course discusses how to connect with the customer and illustrate...

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Customer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and guide these representatives and even create and implement training programs for them. They act like mentors or teachers to the customer care representatives. They are usually employed in banks, call centers, hotels, motels, restaurants, hospitals, retail and wholesale stores and o...

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