Resort school training courses in Austin, TX (public, in-house or online)

This course examines the lodging and restaurant industries �from their traditional roots to contemporary structures. Topics address management, economics and measurement of hotel and restaurant operations, providing students with insight into effective and efficient operations and ways in which to gain a competitive advantage in the marketplace. Reservation systems, staffing, housekeeping, security, marketing and menu strategy are addressed and related to management responsibilities.

This course studies the lodging industry, its history, growth, development, and future direction. It covers front office procedures and interpersonal dynamics from reservations through the night audit. The course also examines career opportunities in lodging and resorts.
Topics and Objectives
Introduction to Hotel Management and Communications
Identify types of lodging facilities and their market orientations.
Apply the role of total quality management (TQM) in inter and intradepar...

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