ITIL V3 Foundation school training courses in Austin, TX (public, in-house or online)

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes.

PMI Continuing Certific...

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The ITIL (the IT Infrastructure Library) v3 Foundation certification training course prepares students for the ITIL v3 Foundation exam by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme. The course is comprised of live online lecture and hands on virtual labs. See coordinator for online class instructions.
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In this course, students will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle.

Objective :
Upon successful completion of this course, students will be able to: - Describe the history and basic concepts of ITIL. - Describe the Continual Service Improvement phase of the IT Service Lifecycle. - Describe the Service Operation phase of the IT Service Lifecycle. - Describe the various functions of the Service Operation Lifecyc...

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Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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ITIL® V3 Foundation for Service Management
(Two weekend Online Live Instructor Course)

Overview
ITIL® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Course Objective
Thi...

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