Customer Service school training courses in Augusta, GA (public, in-house or online)

Become indispensable to any
organization by understanding
how to identify and meet customer
needs.

Certificate in Customer Service and Telecommunications
Level I Curriculum
COM102 Interpersonnal Communications 3
BUA100 Introduction to Business 3
CIS100 Introduction to Computing 3
BUA289 Topics in Business: Telecommunications Services 3
INT289 Professionalism in the Workplace 3
COL100 Introduction to the College Experience
(optional: recommended for first-time college students) 3

18
Certificate in Customer Service and Telecommunicati...

Full archival course description>>

These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals’ training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your teams make the ...

Full archival course description>>

The course is designed to focus on what customers really want, building customer loyalty, and becoming a service excellence leader. Insights are drawn from various fields, including management, innovation, information technology, and cross-cultural communications. The service profit chain provides a framework for linking employee engagement with customer satisfaction and retention.

This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and fulfill their customers’ needs.

Class Goals
•Learn to provide excellent customer...

Full archival course description>>