Scheduling school training courses in Arlington, TX (public, in-house or online)

Accurately forecasting workload and then having the right number of skilled people and supporting resources in place to handle it is not easy—especially with the limited resources of a smaller call center. Add managing customer expectations and maintaining caller satisfaction and good small call center management truly becomes an art form. With ICMI’s Small Contact Centers: Forecasting and Scheduling virtual classroom course, you’ll begin your journey to perfecting the art of better small call c...

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Hiring and keeping the right people is just one piece of the puzzle when it comes to effectively managing a call center. Creating an optimal customer experience also requires that calls be handled by the right members of your staff at the right times. Through ICMI’s Contact Center Staffing and Scheduling: Group Design and Other Considerations virtual classroom course, you’ll take planning to the next step with strategies for grouping staff members based on skills, as well as other staffing consi...

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Accurate staffing and scheduling is the key to achieving the “right people at the right time�to meet service levels. Through ICMI’s Contact Center Staffing and Scheduling: Building a Long-Term Model virtual classroom course, you’ll get the in-depth information you need to create a staffing model that will increase efficiency and boost employee satisfaction.

This course gives you an in-depth tutorial in determining base staff requirements for service level transactions. We’ll cover every ...

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Students will learn how to plan, prepare, and update construction project schedules in this online course. Through the use of case studies, learn how to define construction activities, determine activity duration, and assemble the activities into a logical construction schedule. Learn to create and use bar charts and critical path schedules.

Supply Chain Management involves the flows of materials and information among all of the firms that contribute value to a product, from the source of raw materials to end customers. Management of these activities �logistics, communication, inventory management, warehousing, transportation, and facility location - have been performed since the start of commercial activity. Elements of supply chain management have been studied and practiced for some time in marketing, logistics, and operations ma...

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