ITIL school training courses in Arlington, TX (public, in-house or online)

This 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the ITIL v3 Foundations Certification Exam (administered on the final day of the course).

The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition,...

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This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the associated exam, required for entry into the ITIL v3 intermediate level training courses.

The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service D...

Full archival course description>>

Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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This ITIL Service Lifecycle course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the stu...

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Upon completion of this course and examination, the learner will gain competencies in:
�Understanding Service Management as a Practice and Service Operation principles, purpose and objective
�Understanding how all Service Operation processes interact with other Service Lifecycle processes
�The subprocesses, activities, methods and functions used in each of the Service Operation processes
�The roles and responsibilities within Service Operation and the activities and functions...

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