ITIL school training courses in Anaheim, CA (public, in-house or online)

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Outline :
Lesson 1: Day 1
Introduction

ITIL Concepts

Continuous Service Improv...

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Upon completion of this class, attendees will:
•Understand the Service lifecycle approach and the 5 key phases (core ITIL books) of the model
•Understand the goals, objective, value and purpose to the business of the 5 phases
•Know the outline of the relationship between the ITIL phases and processes
•Understand ITIL’s five operational processes, single function, five tactical processes
•Comprehend the main activities of each process
•Be familiar with ITIL definitions and...

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This ITIL Service Lifecycle course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the stu...

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Upon completion of this course and examination, the learner will gain competencies in:
�Understanding Service Management as a Practice and Service Operation principles, purpose and objective
�Understanding how all Service Operation processes interact with other Service Lifecycle processes
�The subprocesses, activities, methods and functions used in each of the Service Operation processes
�The roles and responsibilities within Service Operation and the activities and functions...

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Upon completion of this course and examination, the participant will gain competencies in:
•Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
•Understanding how all Service Strategy processes interact with other Service Lifecycle processes
•The activities, methods and functions used in each of the Service Strategy processes
•The roles and responsibilities within Service Strategy and the activities and functions to achieve operation...

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