Personal Development school training courses in Allentown, PA (public, in-house or online)

Learning proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, learn to develop prospect lists and build relationships, and gain close-sale skills.

Objective :
After completing this course, students will know how to: - Prepare the tele-selling workspace, use the tele-selling aids effectively, and write an effective telesales script for a sales proposal. - Communicate effectively with customers during telesales calls, manage...

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In this course, students will identify methods of effectively managing small- to medium-sized projects and achieving their stated objectives.

Objective :
Upon successful completion of this course, students will be able to: - plan the project and its parameters, including its scope, requirements, resources, and constraints. - implement the project plan, which includes putting the work of the project in motion and delegating tasks, and then monitoring the progress of the project and ma...

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In this course, students will learn the practical skills they need to be an effective leader in their organization.

Objective :
Upon successful completion of this course, students will be able to: - describe the transition from your role of individual contributor to that of a leader. - develop an effective team. - identify techniques for leading diverse groups to achieve business results. - identify skills required to focus and lead your team to achieve business results.

Outl...

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In this course students will apply methods of overcoming a negative work environment and creating a positive work environment.

Objective :
Upon successful completion of this course, students will be able to: - Overcome a negative work environment. - Create a positive work environment.

Outline :
Lesson 1: Overcoming a Negative Work Environment
Identify a Negative Work Environment
Troubleshoot Specific Problems
Overcome Negativity


Lesson 2: Creating a P...

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In this course, students learn how to effectively manage information and time to make the best use of the stream of information that flows through the work environment.

Objective :
After completing this course, students will know how to: - Prevent information overload, and manage information by using the INFO process. - Manage written, oral, and electronic information, and use memory more effectively. - Manage outgoing information, and identify when it’s best to use written, oral, or...

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