Forecasting school training courses in Allentown, PA (public, in-house or online)

Accurately forecasting workload and then having the right number of skilled people and supporting resources in place to handle it is not easy—especially with the limited resources of a smaller call center. Add managing customer expectations and maintaining caller satisfaction and good small call center management truly becomes an art form. With ICMI’s Small Contact Centers: Forecasting and Scheduling virtual classroom course, you’ll begin your journey to perfecting the art of better small call c...

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Put a solid forecasting plan into place that will help you more accurately map out staffing designs and create schedule plans that truly improve call center performance. While our Improving Accuracy and Fundamentals of Success courses have helped you master the theoretical side of forecasting, it’s time to learn the best approaches for predicting and gain a better understanding of the tools available. Through ICMI’s Contact Center Forecasting: Effective Tactics and Tools virtual classroom course...

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Cover the theory and application of modeling aggregate demand, fragmented demand and consumer behavior using statistical methods for analysis and forecasting for facilities, services and products. It also aims to provide students with both the conceptual basis and tools necessary to conduct market segmentation studies, defining and identifying criteria for effective segmentation, along with techniques for simultaneous profiling of segments and models for dynamic segmentation. All of this provide...

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How You Will Benefit
Create effective financial models that meet your business needs
Quantify the uncertainty inherent in forecasting models with various risk analysis techniques
Make better, more profitable business decisions using advanced financial modeling methods
Evaluate patterns in your historical data
Identify and utilize key business drivers and integrate them into your forecast
What You Will Cover
Four 3-hour lessons over a 4-week period.
LESSON 1

F...

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Advanced Real Estate Forecasting (AREF) Functionality and Integrations
Forecasting Amounts
Integrating AREF with Other EnterpriseOne Systems
Describing the Upload Process for Units
Describing the Upload Process
Identifying Data That is Uploaded
Forecasting Recurring Revenue
Running the Load Unit Master Program
Setting Processing Options
Running the Load Unit Master Program
Describing How UDCs Become Valid in the AREF System and Describing, Setting & Adding Gr...

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